Please remove the cooking grid(s).

Remove the burner protectors and the burners. If your protectors are too damaged, you can recommend them on our website.

For effective degreasing, we recommend using our special grid degreaser or immersing the elements in hot, soapy water.

Next, clean the inside of the burners with compressed air to remove any dirt.

Replace the elements and you’re ready to light up your barbecue again.

The flames of a gas barbecue/plancha should be blue in normal operation. If the flames are yellow, there’s a problem with the regulator. Fortunately, this is easy to check and repair:

• Turn off the burners.
• Close the gas cylinder, then disconnect the regulator from the cylinder.
• You can now reconnect the regulator to the gas cylinder.
• Open the cylinder and check the regulator for gas leaks.
• Then relight the burners and check the flame color.

If the problem persists, there must be a problem with the regulator.

If the regulator has been changed, please open a service request if your product meets the conditions.