Gas is coming in
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Check that the piezoelectric igniters produce a spark
- If there is a spark, the problem may be in the gas cylinder. Check again that your bottle is full and that the gas is coming in.
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- Remove the burner that does not light and exchange it with one that does.
- If the “replacement” burner does not light, the problem is in the injector. It should be cleaned with compressed air to remove the impurities that block the gas inlet hole.
- If the “replacement” burner lights, then it is the burner that needs to be cleaned with compressed air.
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- If there is no spark, please open a service request if your product meets the conditions.
The gas does not arrive
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Check that the gas bottle is full enough
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Check that the regulator is properly vented by pressing the green button or the button under the fitting (depending on the model)