Gas on the way

• Check that piezoelectric igniters produce a spark

  • If there is a spark, the problem may lie with the gas cylinder. You need to double-check that your bottle is full and that the gas is flowing properly.

• • • Remove the burner that won’t light and replace it with one that does.
    • If the “replacement” burner won’t light, the problem is the injector. It needs to be cleaned with compressed air to remove the impurities blocking the gas inlet hole.
    • If the “replacement” burner lights up, it’s the burner that needs to be cleaned with compressed air.

• • If there is no spark, please open a service request if your product meets the conditions.

Gas doesn’t arrive

• Check that the gas cylinder is sufficiently full

• Check that the regulator is properly vented by pressing the green button or the button located under the connection (depending on the model).